Shipping policy
Shipping Policy for BabySqueezy (A Brand of MaJo Industries PTY LTD | ABN 76 658 191 176)
Effective Date: 06 of September 2023
Thank you for choosing BabySqueezy, a brand of MaJo Industries PTY LTD. This Shipping Policy outlines our shipping and delivery practices to provide you with a transparent and reliable shopping experience, both within Australia and internationally.
- Shipping Methods
All items ordered from BabySqueezy are shipped via Australia Post unless alternative shipping arrangements have been explicitly agreed upon.
- Order Processing and Dispatch
2.1. Order Processing: We aim to process your order as efficiently as possible. Orders are typically processed within 24 working hours of receiving payment confirmation.
2.2. Tracking Information: For orders shipped via Australia Post, tracking information will be provided as soon as it becomes available. You will receive an email notification with tracking details so you can monitor the progress of your shipment.
2.3. Non-Tracked Option: Please note that if you choose a non-tracked shipping option, we cannot provide tracking information, and items shipped using this method cannot be replaced if they go missing during transit. By selecting the non-tracked option, you acknowledge this limitation.
- Estimated Delivery Times
3.1. Standard Delivery: The estimated delivery time for standard shipping may vary depending on your location and other factors.
3.2. International Delivery: For international shipments, please be aware that delivery times can vary significantly depending on the destination country, customs clearance, and local postal services.
3.3. Delays: While we make every effort to meet estimated delivery times, please be aware that occasional delays may occur due to factors beyond our control, such as adverse weather conditions or customs processing.
- International Shipping
4.1. Shipping Availability: We offer international shipping to select countries. Please refer to the list of available countries during the checkout process. If your country is not listed, please contact our customer support team at sales@majo.au to inquire about the possibility of shipping to your location.
4.2. Customs and Duties: Please note that international shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the product or shipping costs.
- Shipping Queries
For any questions or concerns related to shipping, including tracking information, order status, delivery inquiries, or international shipping, please don't hesitate to contact our customer support team at sales@majo.au. We are here to assist you and ensure a smooth shopping experience.
- Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices or legal requirements. The most current version will be posted on our website, and any revisions will become effective immediately upon posting.
